Frequently Asked Questions

Have questions? We’ve got answers! Our FAQ page is here to help you find everything you need to know about our products, shipping, returns, and more. If you don’t see your question here, feel free to reach out — we’re always happy to assist!

Shipping & Returns

Estimated Time Of Arrival?

We offer standard Tracked delivery with Royal Mail, which typically takes 2-3 business days for UK delivery, 5-10 Working days Worldwide, You’ll receive tracking details once your order has been dispatched.

Delivery Charges?

> United Kingdom £4.00

> Norway, Switzerland £15.00

> Australia, Canada £15.00

> USA- £22.00

> Rest of the World £25.00

A signature will be required upon delivery, a card will be left to rearrange delivery should no one be home.

PLEASE NOTE:- Non-Uk customers are responsible for payment of any local Custom Duties.

Returns Policy?

We accept returns on unopened products within 14 days of purchase. Unfortunately, we cannot accept returns on used or opened items for hygiene reasons, Tags must not be removed.

PLEASE NOTE , Customer pays return postage.

Our Products

Where are the Bags Manufactured?

Florence (Firenze) the undisputed world capital of leather craftmanship, for centuries the banks of the Arno River have been home to the worlds most skilled artisans - Masters of a craft passed down through generations, our bags are born in these workshops where traditional Tuscan techniques meet modern Italian design.

What Materials are used in Jarle Bags?

Dollaro Leather (The “Pebble” Look) it’s known for its distinctive textured grain, it has a matte to semi-gloss finish that looks sophisticated, the treatment often includes a protective coating making it less porous and easier to wipe clean, it’s generally a stiffer thicker leather which helps to maintain the bag structure over the years.

Calfskin Leather is a refined material, that is significantly finer, softer and more luxurious it’s incredibly durable, fibres are densely packed giving it high strength without the bulk, calfskin has a natural sheen which is difficult to replicate with other leathers, it’s known as a premium leather.

Our Italian Suede is a testament to traditional tanning techniques, unlike standard leather Suede offers a tactile softness that is recognisable when you brush your hand a across suede, the fibres shift, often changing the shade of colour, a hallmark of high quality.

Are the bags suitable for everyday use?

Absolutely! while fast-fashion bags may look good for a month, a high-quality leather bag is built for “everyday grind” unlike synthetic materials that peel or crack leather is incredibly resilient, it handles the weight of laptops, books, and daily essentials, leather actually looks better with age.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Is my payment information secure?

Yes, we take your privacy seriously. All transactions are processed through a secure, encrypted gateway to ensure your payment details are safe.

Can I use a discount code with my order?

Yes, you can apply valid discount codes at checkout. Be sure to enter the code before completing your purchase for the discount to be applied.